Service and delivery

Genuine Italian Leather:  

Every piece of leather is unique—no two cuts are exactly alike. Your item will have its own distinct character, with natural variations in texture, grain, and markings. Over time, the leather will develop a beautiful patina and may show subtle scratches, adding to its individuality. This is the charm of high-quality, full-grain leather—it tells a story.  

Made-to-Order Craftsmanship:  

At John Dillip, every item is crafted after you place your order, ensuring careful attention to detail. Since we’re a small workshop (just the two of us!), production times may vary based on current demand. Custom requests may extend the timeline, but we’ll always keep you informed.  

Shipping & Delivery:  

Once your order is ready, it will ship within 1-2 business days. We ship worldwide, but please note that international customers may be responsible for local import fees.  

For a smooth delivery, ensure your shipping address is secure. While we do our best to ensure safe transit, we can’t be held responsible for lost packages after the carrier marks them as delivered—especially for business addresses or shared mailrooms.  

Returns & Exchanges:  

Not satisfied? We offer a 14-day return window for unused, unaltered items in their original packaging. Shipping costs for returns/exchanges are the buyer’s responsibility unless the error was ours.  

Note: Customized or personalized items (like initials) cannot be returned or exchanged.  

To process a return, we’ll need proof of purchase. Refunds may be reduced or denied if the item shows signs of use, damage, or missing components not caused by us.  

Our Promise to You:  

We stand behind our craftsmanship. Every John Dillip product comes with a 1-year warranty against defects in materials or workmanship. If something goes wrong under normal use, we’ll repair or replace it. If the original item is no longer available, you’ll receive store credit for its value.  

This warranty covers manufacturing flaws—not wear and tear, neglect, or misuse (like using your wallet as a frisbee!). To claim it, we may need to verify your original purchase.  

Thank you for supporting our small business. We pour our passion into every stitch and hope you love your leather product as much as we loved making it.